TrustBlock currently supports Bitcoin wallets. We will be adding more cryptocurrencies wallets in the near future. If you wish to update us on your favorite coins, please contact us.
Yes! It is an excellent choice to give crypto assets to someone using the TrustBlock wallet.
As always, it is crucial to make sure that the BIP38 password and the mnemonic recovery seed kit Blocks are intact. The QR unit with the private and the public keys can be opened for preloaded wallets gifts.
We accept:
Credit Cards: Visa, Mastercard, American Express, and Diners
PayPal, PayPal Credit
Bitcoin, BitcoinCash, BitcoinSV, Litecoin, Dash
Bank wire transfer
Your funds and tokens are not on the TrustBlock wallet, just like they are not on your hardware or paper wallet. All funds are on the blockchain itself.
You will have to recover the keys using the wallet’s Recovery Seed Blocks.
For more information on how to recover your funds click here.
You can continue using the wallet assuming the Private key and the BIP38 password are in your possession, but this is not recommended.
We strongly advise you to transfer your funds to a fresh wallet. For more information on how to transfer your funds to a fresh wallet click here.
TrustBlock wipes clean all data generated to prevent internal or external data hacking.
We can not recover your information for you. If you lose your information, it’s GONE.
No. You will have to deposit funds yourself. Click here for information on our deposit methods.
Please keep in mind you have 14 days to return your parcel unused.
A. We replace items if they are defect or damaged.
B. If the wallet has been compromised during the shipment.
C. If mandated by applicable laws of the jurisdiction where you reside in.
Send us a message and our team will process your return request.
You will be responsible for paying for the shipping costs for returning your item.
Join the TrustBlock Affiliate Program and get a 12% commission for every purchase. Join here
Didn’t find the answer you were looking for?
These answers cover common long-tail questions about cold storage, recovery, seed phrase protection, and long-term Bitcoin safekeeping. For more detail, see the cold wallet overview, security model, and usage and recovery guide.
Keep the signing keys offline, keep recovery material in durable physical form, separate it from passwords and devices, and avoid a single point of failure. A cold wallet can reduce exposure to remote attacks, but a tested recovery plan is just as important as the wallet itself.
A hot wallet is connected to an internet-enabled device and is convenient for frequent transactions. A cold wallet keeps the signing keys offline, which reduces online attack exposure and is generally better suited to long-term Bitcoin safekeeping.
Bitcoin remains recorded on the blockchain. A wallet protects the private keys or recovery information that authorize transactions. Anyone who gains those secrets may be able to control the associated funds.
Usually, yes, if you still have valid recovery material and know any required password. Restore only with a trusted, compatible wallet or hardware device in a private environment. If the old wallet may have been stolen or exposed, move the funds to a fresh wallet after recovery.
Keep recovery words offline, private, and physically protected from fire, water, loss, and unauthorized access. Do not photograph, email, message, or upload them. Store them separately from the wallet device and from any password needed to use them.
For most long-term cold-storage plans, avoiding digital and cloud copies reduces remote attack exposure. If you use a digital system, it requires a carefully designed threat model and independently vetted encryption; a durable offline backup is usually simpler.
BIP38 can encrypt a compatible Bitcoin private key with a password. It helps protect the key if its physical copy is seen or stolen, but it does not replace a recovery backup. Keep the password and encrypted key in separate secure locations.
Treat the wallet as compromised. Create a fresh wallet with new recovery material on a trusted device, verify the receiving address, and move the funds promptly. Do not continue using the exposed seed or private key.
Perform a controlled recovery test with a trusted compatible wallet or hardware device before storing significant funds. Never type recovery words into a website or online converter, and never share them with support staff or an AI assistant.
Document which trusted people need access, where separated recovery components are held, and how they can be combined when required. Avoid putting every secret in one place. Consider qualified legal and tax advice for your jurisdiction.
This information is educational and is not financial, legal, or tax advice.